Contact Us
Whether you have a question about how sweepstakes casinos work, spotted something out of date on one of our pages, or want to flag a concern about an operator, this is the right place to start. We read every message and use reader feedback to keep our coverage accurate as operators, offers and state availability change.
What we can help with
Social Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We don't operate any of the platforms we write about, and we can't process deposits, redemptions, account verification or withdrawals on anyone's behalf — those requests need to go directly to the operator in question through their own support channels. What we can help with includes:
- Corrections to welcome offers, editorial ratings, or details on any brand featured on our About Us page or in our rankings
- Questions about how our review process works, including how we weigh Gold Coin and Sweepstakes Coin offers
- Reports of outdated state-eligibility information on a listed operator
- General feedback on site content, including our Non Gamstop Casinos UK 2026 guide or our Responsible Gambling resources
- Questions about our Terms and Conditions
What to include in your message
The more specific you are, the faster we can act on your message. If you're reporting an error on a review, it helps to include the name of the operator, the page URL, and what you believe is inaccurate. If you're asking about eligibility in your state, note which platform and which state so we can check our sourcing rather than guessing.
Account, billing, or redemption issues
If your message concerns an actual account with a sweepstakes casino — a stuck redemption, a verification hold, a missing bonus, or a billing question — that has to go to the operator itself, not to us. We don't have access to any player accounts, payment records, or internal systems belonging to Crown Coins, SplashCoins, Casino.Click, or any other platform we cover. Each operator publishes its own support contact, usually inside the account dashboard or on its terms page, and they're the only ones who can act on account-specific requests.
A note on what this site is and isn't
Sweepstakes casinos operate on a promotional model rather than traditional real-money wagering, using two currencies — typically a Gold Coin equivalent for casual play and a Sweepstakes Coin equivalent that can, subject to an operator's terms, be redeemed for prizes. Participation generally doesn't require a purchase, and legitimate operators offer a free alternative method of entry alongside any paid coin packages. We explain these mechanics across the site, but we're a publisher, not an operator, and availability of any platform we mention varies by state and can change. If you're unsure whether a specific site currently serves your state, checking that operator's own terms is the reliable way to confirm it — we can't give a definitive legal answer on your behalf.
Response times
We aim to review incoming messages promptly, though as an editorial team rather than a customer support desk, we don't guarantee a fixed turnaround. Messages that clearly state the page, operator, and issue tend to get resolved faster than general enquiries.
Before you write to us
A quick check of a few things first can save you a round trip:
- For questions about a specific offer's terms — minimum redemption thresholds, ID verification requirements, or which states are excluded — the operator's own terms page is the authoritative source, since these details can change without notice
- For general guidance on playing responsibly, our Responsible Gambling page covers tools and resources available to players
- For background on how we research and rank the operators listed on this site, see our About Us page
If none of that answers what you're looking for, reach out. We'd rather correct an error or clarify a point than leave inaccurate information standing.